Webinar: How to Enhance the Customer Experience and the Value it Brings to Your Organization
Virtual Event
Thursday, September 05, 2024
1:00 PM - 2:00 PM
iCalendar
Central Standard Time
All Webinar Times are U.S. Central Time
CE is not available for this free event.
Presented by: Jake Johnson, President and CEO of Johnson Consulting Group
Employee development and retention is key to the success of our business, ultimately maintaining or increasing the value of the business. In this presentation Jake covers customer experience (CX) culture and training, how to implement it, and how the impacts of improved customer service affect the value of business.
Objectives:
- How to improve your customer service culture through employee development and retention.
- The value customer experience (CX) brings to your business.
- How to measure a family's satisfaction.
- What gets measured gets done!