Mastering the Art of Funeral Home Etiquette

  • Course Type
    Course
  • Course Code
    C22_OL159
  • Membership Required
    No
Mastering the Art of Funeral Home Etiquette (1CE)

Mastering the Art of Funeral Home Etiquette (1CE)

NFDA

Member: $35.00
Non-Member: $55.00Your price

Learn how to make a great impression on every phone call. This interactive course features video training by Lacy Robinson, NFDA Director of Member Development, is designed to help you overcome challenges with phone shoppers using NFDA’s Four-Step Process.

This NFDA Online Course helps funeral service professionals closely examine their phone answering protocol and learn best practices for building structure into the discussion, incorporating customer service ideas, and exceeding the customer’s expectations. This industry-acclaimed crash course will give the learner the knowledge to transform a basic phone inquiry into a valuable exploratory phone discussion. Robinson will walk through a very simple, four-step process designed to help funeral directors, pre-arrangement counselors, and administrative staff be more effective in responding to funeral home phone inquiries.

After completing this online course, you will be better able to:

  1. 1. Give a positive first impression every time you communicate the value of celebrating one’s life.
  2. 2. Ask client families key discovery questions while conveying empathy.
  3. 3. Hone your telephone etiquette skills and understand the caller’s perspective.
  4. 4. Know the simple four-step phone shopper process appropriate for staff members at all levels.
  5. 5. Provide accurate training to administrative team on how to communicate the next steps for the family.

The content of this National Funeral Directors Association (NFDA) course, and the opinions and recommendations contained therein, in no way represent or reflect the views or policies of the National Funeral Directors Association. The offering of this course by the National Funeral Directors Association does not constitute approval or an endorsement of the content, opinions or recommendations contained in the course.

NFDA courses are approved for CE through December 31 of the year of purchase only.

Description

Learn how to make a great impression on every phone call. This interactive course features video training by Lacy Robinson, NFDA Director of Member Development, is designed to help you overcome challenges with phone shoppers using NFDA’s Four-Step Process.

This NFDA Online Course helps funeral service professionals closely examine their phone answering protocol and learn best practices for building structure into the discussion, incorporating customer service ideas, and exceeding the customer’s expectations. This industry-acclaimed crash course will give the learner the knowledge to transform a basic phone inquiry into a valuable exploratory phone discussion. Robinson will walk through a very simple, four-step process designed to help funeral directors, pre-arrangement counselors, and administrative staff be more effective in responding to funeral home phone inquiries.

After completing this online course, you will be better able to:

  1. 1. Give a positive first impression every time you communicate the value of celebrating one’s life.
  2. 2. Ask client families key discovery questions while conveying empathy.
  3. 3. Hone your telephone etiquette skills and understand the caller’s perspective.
  4. 4. Know the simple four-step phone shopper process appropriate for staff members at all levels.
  5. 5. Provide accurate training to administrative team on how to communicate the next steps for the family.

The content of this National Funeral Directors Association (NFDA) course, and the opinions and recommendations contained therein, in no way represent or reflect the views or policies of the National Funeral Directors Association. The offering of this course by the National Funeral Directors Association does not constitute approval or an endorsement of the content, opinions or recommendations contained in the course.

NFDA courses are approved for CE through December 31 of the year of purchase only.

Course Credit Approvals

State License Type Credit Category Credits
Academy A 0.10
Alabama Funeral Service CEU 1.00
Alaska Funeral Service No CE Requirement 0.00
Alberta Funeral Service CEU 1.00
Arizona Funeral Service C 1.00
Arkansas Funeral Service CEU 1.00
British Columbia Funeral Service CEU 1.00
California Funeral Service No CE Requirement 0.00
Colorado Funeral Service CEU 1.00
Connecticut Funeral Service A 1.00
Delaware Funeral Service A 1.00
District of Columbia Funeral Service CEU 1.00
Florida Funeral Service CEU 1.00
Georgia Funeral Service CEU 1.00
Hawaii Funeral Service No CE Requirement 0.00
Idaho Funeral Service CEU 1.00
Illinois Funeral Service CEU 1.00
Indiana Funeral Service CEU 1.00
Iowa Funeral Service CEU 1.00
Kansas Funeral Service CEU 1.00
Kentucky Funeral Service Pending Approval 1.00
Louisiana Funeral Service CEU 1.00
Maine Funeral Service A 1.00
Manitoba Funeral Service CEU 1.00
Maryland Funeral Service A 1.00
Massachusetts Funeral Service CEU 1.00
Michigan Funeral Service No CE Requirement 0.00
Minnesota Funeral Service MN - Professional Practices 1.00
Mississippi Funeral Service No CE Requirement 0.00
Missouri Funeral Service No CE Requirement 0.00
Montana Funeral Service CEU 1.00
Nebraska Funeral Service CEU 1.00
Nevada Funeral Service A 1.00
New Brunswick Funeral Service CEU 1.00
New Hampshire Funeral Service Pending Approval 1.00
New Jersey Funeral Service CEU 1.00
New Mexico Funeral Service A 1.00
New York Funeral Service Pending Approval 0.00
Newfoundland and Labrador Funeral Service No CE Requirement 0.00
North Carolina Funeral Service CEU 1.00
North Dakota Funeral Service No CE Requirement 0.00
Nova Scotia Funeral Service Pending Approval 1.00
Ohio Funeral Service CEU 1.00
Oklahoma Funeral Service A 1.00
Ontario Funeral Service Not Applied For 0.00
Oregon Funeral Service No CE Requirement 0.00
Pennsylvania Funeral Service Not Applied For 0.00
Puerto Rico Funeral Service No CE Requirement 0.00
Quebec Funeral Service No CE Requirement 0.00
Rhode Island Funeral Service A 1.00
Saskatchewan Funeral Service CEU 1.00
South Carolina Funeral Service CEU 1.00
South Dakota Funeral Service No CE Requirement 0.00
Tennessee Funeral Service CEU 1.00
Texas Funeral Service Not Applied For 0.00
Utah Funeral Service CEU 1.00
Vermont Funeral Service Pending Approval 1.00
Virginia Funeral Service CEU 1.00
Washington Funeral Service CEU 1.00
West Virginia Funeral Service CEU 1.00
Wisconsin Funeral Service 3 1.00
Wyoming Funeral Service CEU 1.00
Yukon Territory Funeral Service No CE Requirement 0.00
Prince Edward Island Funeral Service CEU 1.00