Bridging the Gap: Connecting with Your Community in Meaningful Ways

  • Course Type
    Course
  • Course Code
    C22_WS220811
  • Membership Required
    No

Description

NFDA Free Webinar - Members Only (1 CE)

Are You Engaged with Your Community?

According to the NFDA 2022 Consumer Awareness and Preferences Survey, 59.4 percent of respondents felt some level of comfort planning and executing a funeral or memorial service without a funeral director’s input, yet 58.7 percent would still contact a funeral director to get help with planning a funeral or memorial service. What is the source of their trust in us? How can we keep that trust and do a better job of gaining the missing 41.3 percent’s confidence? Engaging with the community is key! Discover how to utilize valuable resource tools to bridge the gap between funeral professionals and their communities to ensure connection with families before, during, and after the need for an arrangement conference takes place

Key Takeaways:

1. Understand consumer experience gap

2. Identify opportunities for community outreach

3. Find free resources available to NFDA members

4. Utilize resources to effectively reach community stakeholders

Presenters:

Melissa Posey Loose, MA, LFD, CCO serves as the Training and Development Manager for NFDA. A fourth-generation funeral director, she has found particular purpose in connecting with bereaved families, assessing their unique needs, and providing them with award-winning care extending beyond the final goodbyes. She also has extensive experience developing Community grief programming through partnerships by developing and presenting annual memorial events, educator in-service programs, and a camp for children who have experienced the death of a primary caregiver. In her role now with NFDA, Melissa has the opportunity to speak from her diverse “in-field” experiences as she delivers educational programs to students and practitioners around the world, centering on connecting with families and conveying the value of Deathcare in the evolving Funeral Service environment.

Gail Marquardt is Vice President, Consumer Engagement, and manager of NFDA’s consumer education initiative, Remembering A Life. Gail is passionate about the value of a funeral, the value of a funeral director and the im-portance of remembering our loved ones in meaningful ways. Gail is also a volunteer for the American Foundation for Suicide Prevention (AFSP), managing Milwaukee’s annual International Survivors of Suicide Loss Day event and is an AFSP Healing Conversations volunteer, providing comfort to others who have experienced the loss of someone they love to suicide.

Approved for 1 CE hour by APFSP and by most state and province licensing boards.

Course Credit Approvals

State License Type Credit Category Credits
Academy B 0.10
Alabama Funeral Service CEU 1.00
Alaska Funeral Service No CE Requirement 0.00
Alberta Funeral Service CEU 1.00
Arizona Funeral Service C 1.00
Arkansas Funeral Service CEU 1.00
British Columbia Funeral Service CEU 1.00
California Funeral Service No CE Requirement 0.00
Colorado Funeral Service CEU 1.00
Connecticut Funeral Service B 1.00
Delaware Funeral Service B 1.00
District of Columbia Funeral Service CEU 1.00
Florida Funeral Service CEU 1.00
Hawaii Funeral Service No CE Requirement 0.00
Idaho Funeral Service CEU 1.00
Illinois Funeral Service CEU 1.00
Indiana Funeral Service CEU 1.00
Iowa Funeral Service CEU 1.00
Kansas Funeral Service CEU 1.00
Kentucky Funeral Service Not Applied For 0.00
Louisiana Funeral Service CEU 1.00
Maine Funeral Service B 1.00
Manitoba Funeral Service CEU 1.00
Maryland Funeral Service B 1.00
Massachusetts Funeral Service CEU 1.00
Michigan Funeral Service No CE Requirement 0.00
Minnesota Funeral Service MN - Professional Practices 1.00
Mississippi Funeral Service No CE Requirement 0.00
Missouri Funeral Service No CE Requirement 0.00
Montana Funeral Service CEU 1.00
Nebraska Funeral Service CEU 1.00
Nevada Funeral Service B 1.00
New Brunswick Funeral Service CEU 1.00
New Hampshire Funeral Service CEU 1.00
New Jersey Funeral Service CEU 1.00
New Mexico Funeral Service B 1.00
New York Funeral Service Pending Approval 0.00
Newfoundland and Labrador Funeral Service CEU 1.00
North Carolina Funeral Service Not Applied For 0.00
North Dakota Funeral Service No CE Requirement 0.00
Nova Scotia Funeral Service CEU 1.00
Ohio Funeral Service CEU 1.00
Oklahoma Funeral Service B 1.00
Ontario Funeral Service Not Applied For 0.00
Oregon Funeral Service No CE Requirement 0.00
Pennsylvania Funeral Service Not Applied For 0.00
Puerto Rico Funeral Service No CE Requirement 0.00
Quebec Funeral Service No CE Requirement 0.00
Rhode Island Funeral Service B 1.00
Saskatchewan Funeral Service CEU 1.00
South Carolina Funeral Service CEU 1.00
South Dakota Funeral Service No CE Requirement 0.00
Tennessee Funeral Service CEU 1.00
Texas Funeral Service Pending Approval 0.00
Utah Funeral Service CEU 1.00
Vermont Funeral Service Not Applied For 0.00
Virginia Funeral Service CEU 1.00
Washington Funeral Service CEU 1.00
West Virginia Funeral Service CEU 1.00
Wisconsin Funeral Service 3 1.00
Wyoming Funeral Service CEU 1.00
Yukon Territory Funeral Service No CE Requirement 0.00
Georgia Funeral Service CEU 1.00