Conveying Value: Are You Prepared?

  • Course Type
    Course
  • Course Code
    C22_VR220908
  • Membership Required
    No
  • Location Virtual Event
  • Date September 08, 2022

Description

All times are U.S. Central Time

 

What do you say when a family you are serving says “We want nothing?”

 

Join fellow funeral professionals to discuss how you and your staff can better convey value to the families you serve. Learn how using effective dialog on the phone, in person and online helps to lead the conversation and provide options. Don’t miss this opportunity to educate yourself and be prepared for the next family you serve!

 

Program highlights:

 

1. Identify how to put dignity and value back into the conversation about cremation

2. Learn how to educate your families on the value you as a funeral professional provide

3. Gain tools to build customer loyalty and build relationships within your community

 

 

Presenters:

 

Mike Nicodemus is NFDA’s Vice President of Cremation Services and a national authority on all things cremation. In addition to teaching the certification program and speaking on cremation topics all over the country, Mike is often called upon to serve as an expert witness in cremation lawsuits. Prior to joining NFDA seven years ago, Mike was the vice president of cremation operations at Hollomon-Brown Funeral Homes in Tidewater, Virginia.

Melissa Posey Loose serves as the Training and Development Manager for NFDA. A fourth-generation licensed funeral director, Melissa has a diverse background in meeting with families to develop, coordinate, and direct meaningful plans and ceremonies honoring the deceased. She has developed partnerships with hospice organizations to provide grief support programs including support groups, annual memorial events, and a camp for children who have experienced the death of a primary caregiver. Melissa also led her family’s firm, Posey Funeral Directors, to earn the National Funeral Directors Association’s Pursuit of Excellence Award for the past four years. As a 2019 Pursuit of Excellence Award winner, Posey Funeral Directors was also designated as one of NFDA’s five 2019 “Best of the Best” award winners for their community relations initiatives.

 

Approved for 1 CE hour by APFSP and by most state and province licensing boards.

Member

NFDA member 1st Registrant           $79

Nonmember

Nonmember 1st Registrant               $129                        

 

Course Credit Approvals

State License Type Credit Category Credits
Academy Pending Approval 0.00
Alabama Funeral Service CEU 1.00
Alaska Funeral Service No CE Requirement 0.00
Alberta Funeral Service CEU 1.00
Arizona Funeral Service C 1.00
Arkansas Funeral Service CEU 1.00
British Columbia Funeral Service CEU 1.00
California Funeral Service No CE Requirement 0.00
Colorado Funeral Service CEU 1.00
Connecticut Funeral Service Pending Approval 0.00
Delaware Funeral Service Pending Approval 0.00
District of Columbia Funeral Service CEU 1.00
Florida Funeral Service Pending Approval 0.00
Hawaii Funeral Service No CE Requirement 0.00
Idaho Funeral Service CEU 1.00
Illinois Funeral Service CEU 1.00
Indiana Funeral Service CEU 1.00
Iowa Funeral Service CEU 1.00
Kansas Funeral Service CEU 1.00
Kentucky Funeral Service Not Applied For 0.00
Louisiana Funeral Service CEU 1.00
Maine Funeral Service Pending Approval 0.00
Manitoba Funeral Service CEU 1.00
Maryland Funeral Service Pending Approval 0.00
Massachusetts Funeral Service CEU 1.00
Michigan Funeral Service No CE Requirement 0.00
Minnesota Funeral Service MN - Professional Practices 1.00
Mississippi Funeral Service No CE Requirement 0.00
Missouri Funeral Service No CE Requirement 0.00
Montana Funeral Service CEU 1.00
Nebraska Funeral Service CEU 1.00
Nevada Funeral Service Pending Approval 0.00
New Brunswick Funeral Service CEU 1.00
New Hampshire Funeral Service Pending Approval 0.00
New Jersey Funeral Service CEU 1.00
New Mexico Funeral Service Pending Approval 0.00
New York Funeral Service Pending Approval 0.00
Newfoundland and Labrador Funeral Service CEU 1.00
North Carolina Funeral Service Not Approved 0.00
North Dakota Funeral Service No CE Requirement 0.00
Nova Scotia Funeral Service CEU 1.00
Ohio Funeral Service Pending Approval 0.00
Oklahoma Funeral Service Pending Approval 0.00
Ontario Funeral Service Not Applied For 0.00
Oregon Funeral Service No CE Requirement 0.00
Pennsylvania Funeral Service Not Applied For 0.00
Puerto Rico Funeral Service No CE Requirement 0.00
Quebec Funeral Service No CE Requirement 0.00
Rhode Island Funeral Service Pending Approval 0.00
Saskatchewan Funeral Service CEU 1.00
South Carolina Funeral Service CEU 1.00
South Dakota Funeral Service No CE Requirement 0.00
Tennessee Funeral Service CEU 1.00
Texas Funeral Service Not Applied For 0.00
Utah Funeral Service CEU 1.00
Vermont Funeral Service Not Applied For 0.00
Virginia Funeral Service CEU 1.00
Washington Funeral Service CEU 1.00
West Virginia Funeral Service CEU 1.00
Wisconsin Funeral Service Pending Approval 0.00
Wyoming Funeral Service CEU 1.00
Yukon Territory Funeral Service No CE Requirement 0.00
Georgia Funeral Service CEU 1.00