Description
NFDA Webinar (1 CE Hour)
Free for Members
All times are U.S. Central Time
With cremation rates rising, this doesn’t have to be bad news. Instead, it’s a choice that still allows families to honor their loved ones, including with burial. This presentation will explore this trend, offering tips to improve how funeral homes respond to the common “How much?” question. Learn what thriving funeral homes do to not only adapt but succeed, gain valuable skills to better serve cremation families and increase revenue.
Key Takeaways
- Discuss strategies to increase cremation revenue.
- Effective communication and telephone skills with families.
- Identifying opportunities to enhance services for cremation families.
Presenter
Angelique Simpson, Director of Professional Development at Matthews Aurora Funeral Solutions, is known for her passionate and engaging presentations. With over 30 years of experience, she helps funeral professionals thrive in a competitive market by sharing best practices from across the USA. Angelique offers honest, practical insights for growth, emphasizing curiosity over judgement, and always delivers what you need to hear to succeed.
Approved for 1 CE hour by APFSP and by most state and province licensing boards.