2021 Annual All-Staff FTC Training
Home Study - FTC/Funeral Rule
T. Scott Gilligan and Patricia Poss
Discusses price list distribution requirements and a review of the itemization and mandatory disclosure requirements that apply to the General Price List, Casket Price List, Outer Burial Container Price List and Statement of Funeral Goods and Services Selected. Home study students should review their own price list documents and internal staff training policies during this section. The discuss how to handle cash advances that funeral homes may be unaware of. An update on FTC Funeral Rule enforcement actions and compliance efforts. The presenters review the results of the FTC Undercover Shopping tests in the past years and particular problems that the FTC has observed.