Conflict Management for Funeral Directors: Successful Interpersonal Comm Practices (4 CE Hours)
Stephen R. Rocco
This interactive online course helps funeral professionals understand their roles as "caring experts" whose interpersonal expertise can help reduce conflicts with both families and employees. The author uses extensive real-world case studies from funeral service to help you recognize the significance of adopting an emotions-based philosophy in interpersonal relationships. Persuasive skills and basis mediation skills to help reduce and manage conflict in the funeral home are outlined, as well as the characteristics of a healthy organization and preventative steps to help deter conflict-based litigation.
Continuing Education Information: This course is currently approved for 4 CE hours by APFSP and selected state licensing boards.
State Exceptions: Check with your state board for approval status.