A Reimagined Funeral and Cemetery Profession

Career Development

Christopher Cruger

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Presenter discusses a study of consumers to put empirical data behind the speculative trends about how COVID-19 will impact the funeral and cemetery industry – both in the short-term and the long term. An industry that has been slow to embrace technology and innovation was thrust into an entirely new way of interacting with consumers. In a time of uncertainty, confusion, and dramatic change, provide insights for the industry on how the business model must evolve and adapt to the “new norm”.